Automate all aspects of customer support with custom help desk software development services offered by Elinext teams. Solutions we build include such core capabilities as automation suite, reporting & optimization, and ticket management. Apart from that, we make sure that each system is developed in the way to be easily customizable. Whether it is a reward system, self-service capabilities offered by AI, some important integrations, etc. — our engineers will ensure your ability to get them all.
Increase your confidence in IT and optimize your company's investments with information technology services Elinext provides. ITaaS we offer, cover a range of services, including the creation of business-oriented IT strategy, security & backup services, cloud migration services, infrastructure management & monitoring, etc. — all set to leverage the full power of technology and give your business a competitive advantage.
Make your service desk the centre of your business strategy and the main driver for its success with customization services we offer. Elinext teams will customize every element of your existing systems to make it reflect your business purpose, as well as to adhere to your brand design. From email and portal templates to unlimited custom fields capturing any data you need, we have got you covered.
Ensure your business fast and complete recovery in case of any unforeseen events with DRaaS offered by Elinext. We will test your help desk system regularly, develop a risk management strategy, ensure 24×7 monitoring, and provide all the needed support in case some event occurs. All the services included in the DRaaS are aimed at providing you with the ability to access your business crucial data whenever it is required.
Ensure the protection of your help desk system from downtimes and breakdowns with support services offered by Elinext teams. Our specialists will identify all the bottlenecks in your system to eliminate them, will make upgrades to the existing database, prepare a system usage guide and a step-by-step troubleshooting guide — whatever is required to ensure that your business will be able to reap all the benefits from using a help desk system.
Make sure your help desk software solution is up-to-date and performs precisely with QA & testing services Elinext offers. Our specialists will test every item of your solution and perform all the needed fixes and updates, ensuring your ability to enjoy a fully-functional system. Whether there is a need for some minor fixes or significant changes, we will inform you ASAP, and take all the required steps to make your solution work for your business in the best possible way.
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Elinext teams faced a challenging task to develop an application with voice analysis that would provide a call center with the ability to organize the working process in the most efficient manner, by understanding what their customers and employees really feel and think.
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Elinext developed a modular software platform that allows life sciences companies to streamline the execution and commercialization of global clinical trials and collaborate on partnerships while reducing administrative burdens.
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